Refund policy

Last updated: October 17, 2026

At Bunk Bed King, we want customers to be satisfied with their purchase. Please review the following return conditions before placing an order.

30-Day Returns

We accept eligible returns within 30 days of delivery, subject to the conditions below.

  • Items must not have been assembled.

  • Items must be returned in their original packaging, including the original protective cartons.

  • A 15% restocking fee applies to eligible change-of-mind returns.

  • Customers are responsible for return shipping charges.

  • A return must be authorized by Bunk Bed King before the merchandise is shipped back.

Because our bunk beds are heavy and packaged in large cartons, return FedEx shipping charges can be substantial.

Open Box products: Open Box products purchased directly from Bunk Bed King follow the same return policy, including return eligibility, the 15% restocking fee, and customer-paid return shipping, as their equivalent standard products. They also receive the same applicable limited product warranty.

Non-Returnable Products

The following products are not eligible for change-of-mind returns:

  • Furniture that has been assembled.

  • Mattresses and mattress protectors.

These restrictions do not limit any rights or remedies that cannot lawfully be excluded, including applicable rights relating to defective, damaged, or incorrectly described merchandise.

Requesting a Return

Please contact us through our Contact Us page or email info@bunkbedking.com.

Include your order number, the item you wish to return, and the reason for your request.

Do not ship merchandise back before receiving return authorization and instructions.

Refunds

After an authorized return is received and inspected, we will determine the refund due under this policy.

For eligible change-of-mind returns, the refund will reflect the applicable 15% restocking fee and any return-shipping charges payable by the customer.

Approved refunds will be issued to the original payment method, where available. Processing times may vary depending on the payment provider.

Refused Deliveries and Cancellations

If a customer refuses delivery because they no longer want the order, the refused shipment is treated as a return. Applicable return shipping charges and the 15% restocking fee will apply.

If you wish to cancel an order, please contact us as quickly as possible before it has been prepared for shipment.

Damaged or Missing Parts

Shipping damage and missing components are generally resolved by supplying replacement parts rather than returning the complete bunk bed.

Please contact us promptly with your order number, product model, photographs of damaged components, and the relevant part numbers from the assembly instructions.

We will review the issue and arrange an appropriate resolution consistent with applicable law. Statutory rights relating to defective or incorrectly supplied goods are not limited by this policy.

Warranty Claims

Warranty claims are handled separately from change-of-mind returns.

Open Box products purchased directly from Bunk Bed King receive the same applicable limited warranty as their equivalent standard products.

Please refer to our Manufacturer's Warranty for applicable coverage and exclusions.

Contact

Bedz King LLC — Bunk Bed King

Email: info@bunkbedking.com

Contact Us

Toll-free voicemail: 1-888-600-1225