Frequently Asked Questions (FAQs).
Answers to your Bunk Bed Questions
We have identified the most frequently asked product-related questions you may have so that you can make an informed bunk bed buying decision.
To provide the low prices that we offer, we do not have a customer telephone support team to take calls and answer questions over the phone. Lower overhead costs equal lower prices for you. Your questions are best answered via email, so contact us. You can also leave us a voicemail at our toll-free number 1 888 600 1225; however, as we do not have a customer telephone service team, your voicemail may not be answered immediately.
You may also find answers to your questions about ordering, payment, shipping, and returns in our Sales Information section.
General Questions
What are slats and bunkie boards?
To provide safe support for a standard twin mattress, all of our bunks come with 28 slats - 14 for each bunk bed. Bunkie boards are upholstered boards that look like a flat box spring. Bunkie mattresses have a bunkie board built into the base of a twin mattress. We do not sell bunkie boards or bunkie mattresses, as we provide a full set of slats with all of our beds.
Are the bunk beds made of real wood?
All of our bunk beds are made from plantation-grown Brazilian pine for strength and resilience: real wood, no particle board or MDF (medium-density particle board). The only exception is that we use MDf for the bottom of the drawers for added strength and to reduce warping.
What is needed to assemble the bunk beds?
Instructions and hardware are included in the headboard box – all you need is a Phillips-head screwdriver and a hammer. We recommend that 2 people assemble the beds and allow yourself 2 to 4 hours to complete the task.
Do your bunk beds meet Federal safety standards?
Yes - The factories that manufacture bunk beds do so to our specifications to ensure that not only do the bunk beds look and feel comfortable, but they are also safe for everyday use by you and your children. In addition, every bunk bed model we sell has been tested by an independent laboratory to ensure compliance with federal bunk bed safety standards.
These standards include the ASTM F-1427-06 "Standard Consumer Safety Specification for Bunk Beds", the government code of federal regulations for Entrapment Hazards in Bunk Beds, and the Government Code of Federal Regulations (CFR) 1513 - Requirements for Bunk Beds. An independent laboratory has tested all bunk beds we sell and found them to comply with the ASTM F-1427 standard consumer safety specification for bunk beds and the government code of federal regulations 1213 and 1513.
In addition, all paints and finishes used in the manufacture of our beds have been certified to comply with US Standards for heavy metals, as set by EN-71, NBR NM 300, ASTM F963-03/07, and 16CFR 1303, which bans lead-containing paints.
These standards include the ASTM F-1427-06 "Standard Consumer Safety Specification for Bunk Beds", the government code of federal regulations for Entrapment Hazards in Bunk Beds, and the Government Code of Federal Regulations (CFR) 1513 - Requirements for Bunk Beds. An independent laboratory has tested all bunk beds we sell and found them to comply with the ASTM F-1427 standard consumer safety specification for bunk beds and the government code of federal regulations 1213 and 1513.
In addition, all paints and finishes used in the manufacture of our beds have been certified to comply with US Standards for heavy metals, as set by EN-71, NBR NM 300, ASTM F963-03/07, and 16CFR 1303, which bans lead-containing paints.
Is the paint used on the beds low-VOC?
The paints used pass the required federal lead tests and are formaldehyde-free. However, like the vast majority of bunk beds sold in the USA, the paints and finishes are not classified as low-VOC/no-VOC (Volatile Organic Compounds). People who are highly sensitive to chemicals (they will know that from their previous experiences) should choose a bed painted with low-VOC paint.
Guidelines for the safe use of bunk beds?
- An adult should always supervise children's use of bunk beds.
- Do not allow children under 6 years of age to use the upper bunk.
- Prohibit more than one person on the upper bunk.
- Always use guardrails on both long sides of the upper bunk.
- Use of a night light may provide added safety for a child using the upper bunk.
- Use only the proper size mattress as recommended by the manufacturer
- Ensure the thickness of the mattress and foundation combined is at least 5 inches below the top of the guardrails
- If the bunk bed is placed next to a wall, the guardrail running the full length of the bed should be against the wall to prevent entrapment between the bed and the wall.
- Prohibit horseplay on or under the beds. Always prohibit jumping on the bed.
- Always use the ladder for entering and leaving the upper bunk
- Never attach or hang items to any part of the bunk bed that is not designed for use with the bed. For example, but not limited to, hooks, belts, and jump ropes.
- The use of a water or sleep flotation mattress is prohibited.
- Follow the information on the warning labels on the upper bunk bed structure and the carton. Do not remove the warning label from the bed.
- Periodically check that the guardrails, ladder, and other components are in their proper positions, free of damage, and that all connectors are tight.
- Do not use substitute parts. Contact the manufacturer or dealer for replacement parts.
Is there an age limit?
According to federal bunk bed standards, children under age 6 should not use the top bunk.
Is there a weight limit?
We suggest 175 lbs for the top bunk, 200 lbs for the bottom bunk, and 175 lbs for the trundle.
I see beds advertised with a weight limit of 400 lbs.
You will often see beds advertised as 400 lbs for the top bunk, but be careful when buying one of these bunk beds. All bunks (including Bunk Bed King bunk beds) require annual certification by an independent testing lab. One test is to place 400 lbs of evenly distributed weight on the top bunk to assess the bed's strength. All of our beds pass this test, but that does not mean a 400-lb person should use the top or bottom bunk.
What size mattress should I use?
A standard twin mattress (39 x 75 inches) and/or a full-size mattress (54 x 75 inches) will work with our bunks. Please follow the instructions on the bunk's warning label regarding mattress thickness.
Can you customize the bunk beds?
Sorry, no customization. What you see on our website is all of the items we stock.
Are your bunk beds available in black?
We do not sell black bunk beds. Limited styles are available at Amazon.
Are the finish colors accurate?
We aim to accurately reflect the finished colors on all of our items. However, colors on your screen may not reflect actual colors due to differences in monitors and computer settings. Swatches and wood samples are available.
Do you sell Full-Size Captains' Beds?
We no longer sell full-size Captains' beds. These are available on Amazon. We do have Twin Captains Beds for sale with a twin trundle and 3 drawers.
Do you sell Queen or King-size Bunk Beds?
We do not sell queen or king-size bunk beds. A very limited range is available at Amazon.
Are Dressers or Chests available to match the Bunk Beds?
We do not sell dressers or chests.
How do I get replacement parts?
If the bed was purchased from us, we can supply replacement parts. Please email us with details of the parts you need, a photo of the manufacturer's label on the top bunk, and the name of the person who purchased the bed.
Does Bedz King own the site Quality Bunk Beds?
Yes, Quality Bunk Beds is part of the Bedz King Family.
Do you sell loft beds with stairs or full-size loft beds?
We do not sell full-size loft beds. We have recently introduced loft beds with stairs with the added option of a tent.