Bunk Bed Information. Ordering, Payments, Shipping & Returns
Buying the right bunk beds for your child can seem daunting. With our bunk bed FAQ’s, we cover all the basics you need to know about choosing Bunk Bed King for this important purchase.
We have compiled the most frequently asked questions to help you make an informed buying decision. We have listed this information in four sections for your convenience:
To offer the low prices we do, we do not have a customer support team to take calls and answer questions over the phone. Lower overhead costs equal lower prices for you. Your questions are best answered via email, so contact us. You can also leave us a voicemail at our toll-free number, 1 888 600 1225; however, as we do not have a customer telephone service team, your voicemail may not be answered immediately. Any order changes or requests for parts must be done via e-mail.
You may also want to look at our FAQ section. The answers to your product questions can be found here.
Ordering
Can I only order online?
You can order online with our secure shopping cart. We do not accept telephone orders. It is our policy not to have any access to your credit card information. Shopify securely processes all of our shopping cart transactions to ensure this policy. Shopify does not share your credit card information with us at any point during the transaction.
What is the cancellation policy?
Cancellation requests are not accepted on items that have shipped or orders already prepared for shipping. Please be advised that we ship very quickly from our large warehouse inventory. A refusal of the item at delivery will be considered a return. Credit will be issued back to your original payment method minus restocking fees and return shipping charges.
Can you customize the bunk beds?
We do not currently offer customization.
Do you sell trundles or drawers for the bunk beds?
Yes, trundles and drawers are available in breezy blue, dark cherry, gray, and white finishes.
Are the finish colors accurate?
We aim to reflect the finish colors on all of our items accurately, but due to differences in monitor type and/or settings, colors may vary from what you see on your screen. We cannot guarantee that our furniture will match your existing furniture. Swatches and wood samples are available to help you create a match.
Do you have a printed catalog?
No, we do not have a catalog. We aim to provide you with the most up-to-date product information on our website.
Why are your prices so low?
We are a family-owned and operated business that imports and warehouses all the beds we sell. The result is some of the best values for quality bunk beds online. High Volume + Low Overhead + Low Profit Margins = Great Prices for you.
Do I have to pay extra for shipping insurance?
No, shipping insurance and "double boxing" your bunk beds to prevent shipping damage are included in the shipping charge.
Why do you need my phone number when I place an order?
Your phone number is shared with FedEx so they can contact you if there are any delivery issues. We do not pass on or sell your phone number to anyone. We will only call you if we have a question related to your order.
Payments
What are my payment options?
We accept all major credit cards (MasterCard, Visa, American Express, and Discover), PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay. Sorry, no checks or money orders.
Can I only pay online?
You can choose to pay online with our secure shopping cart using either your credit card, PayPal, Amazon Checkout, or, for mobile purchases, G Pay. We do not accept orders over the phone.
How soon do you charge my credit card?
Credit cards are charged at the time of order.
How do you protect my credit card information?
We utilize Shopify's merchant services to process all our online shopping cart transactions. They do not provide us with any credit card data or credit card numbers. We receive details of the item(s) you ordered, your shipping address, telephone number, and an email address for us to use to confirm your tracking data.
Do you accept checks?
We do not accept personal or business checks.
Is sales tax added to my invoice?
Only to our fellow Texans, as our warehouse is in Grand Prairie, Texas. In all other states, there is NO SALES TAX.
Shipping
How will my order ship?
Orders for bunk beds will be shipped via FedEx ground delivery.
How soon do you ship after I place my order?
FedEx pickup from us is at noon, Monday to Friday. Usually, your item will ship within 1 to 2 business days after we receive payment for the order. For example, if you pay Monday morning, FedEx will pick up on Wednesday; if you pay Friday evening, FedEx will pick up on Tuesday.
What are your shipping charges?
Shipping for all the items we sell is FREE NATIONWIDE (48 states), so there are no surprises at the checkout. Please note that we do not ship to Alaska, Hawaii, Canada, Puerto Rico, the Virgin Islands, APO/FPO addresses, or P.O. boxes.
When can I expect delivery?
With FedEx shipments, you can normally expect delivery in 2 to 7 business days from the day of shipment, depending on how far you live from Grand Prairie, Texas. FedEx will email you the tracking numbers the day after the order is picked up from our warehouse (please check your spam folder, as many FedEx emails end up there). You can track your order on our site. This FedEx delivery map may also assist you.
View the FedEx Delivery Map
View the FedEx Delivery Map
Can you ship to APO / FPO addresses?
Sorry, we cannot ship to APO/FPO addresses because our cartons are too large. FedEx needs a physical street address.
Shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands, or Canada?
We do not ship to Alaska, Hawaii, Puerto Rico, Virgin Islands, or Canada.
Will I save on shipping if I order more than one set of bunks?
As we offer FREE SHIPPING, discount opportunities are limited, and due to the large size of the cartons (maximum dimensions and weight for FedEx), we cannot combine shipments. However, please feel free to contact us if you intend to order more than 10 bunk beds, so we can assess whether we can save on freight costs for a bulk shipment and offer you a discount.
Returns
What is the returns policy?
Returns are permitted for items that have not been assembled and are in their original double-boxed packaging. Credit will be for the cost of goods less a 15% restocking fee. This restocking fee covers the cost of shipping and handling for the order. Customers are responsible for return shipping charges. Please be aware that the beds we sell are heavy and packed in large boxes. As a result, FedEx shipping costs are very high if you decide to return your purchase to us. Item(s) must be returned within 30 days. Returns are not accepted for mattresses. Unless specifically stated, there are no Manufacturer warranties on these products.
What happens if the item is delivered damaged?
In the rare event that you experience damage during shipping, do not refuse the delivery, as all items are insured. Please notify us within 5 days of receipt of delivery if you experience any damage. We will file a claim with the carrier and replace any damaged parts as quickly as possible. To expedite the claims process, please email us a photo of the damage, along with the part number from the instruction sheet. It is also very important that you keep the damaged part and all the packaging, as we will need them for the claims process.
If I do not like the product, can I return it?
Returns are permitted for items that have not been assembled and are in their original double-boxed packaging. Credit will be for the cost of goods less a 15% restocking fee. This restocking fee covers the cost of shipping and handling for your order. The customer is responsible for return shipping charges. Item(s) must be returned within 30 days. You must obtain a return authorization from us before we can accept a return. Returns are not accepted for mattresses.
If a part of the item is damaged, can I return the complete order?
In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements, the damaged or defective products can be returned for credit as outlined in our Return Policy.
Can I refuse the delivery if I decide I no longer want the item?
Yes, you can refuse delivery if, after we have shipped the order, you decide you do not want the item. However, you will be responsible for the return FedEx shipping costs and also the restocking fee as outlined in our Return Policy.