We have identified the most frequently asked questions that you may have in order that you can make an informed buying decision. We have listed this information in four sections:
Ordering |
Payments |
Shipping |
Returns
You may also find answers to your product orientated questions at our - Product FAQ's. - If you cannot find the answer in these sections - please do not hesitate to call us at 817 649 9900
Ordering
Can I only order on-line?
What is the cancellation policy?
Can you customize the bunk beds?
Do you sell trundles or drawers for the bunk beds?
Are the finish colors accurate?
Do you have a printed catalog?
Why are your prices so low?
Do I have to pay extra for shipping insurance?
Can I only order on-line?
You can order on-line with our secure shopping cart. However, if you prefer, you can
e-mail us with your order and we will then call you for your credit card details. Or, just call us directly at 817 649 9900, between 9am to 5pm Central time, Monday to Friday with your order details.
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What is the cancellation policy?
If we are able to cancel your order before it is shipped, there is no charge. (However, please be advised that we do ship very quickly from our large warehouse inventory). We regret we cannot cancel orders after they ship.
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Can you customize the bunk beds?
Sorry, no customization. What you see on our web site is all of the items we stock.
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Do you sell trundles or drawers for the bunk beds?
Yes, Trundles and Drawers are now available in a honey, expresso, cappuccino and a white finish.
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Are the finish colors accurate?
We aim to accurately reflect the finish colors on all of our items - But, due to differences in monitor type / settings, Video cards and printers - colors may vary from what you see on your screen.
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Do you have a printed catalog?
No, we do not have a catalog - Our aim is to provide you with the maximum product information regularly updated via our web site.
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Why are your prices so low?
We are a Family owned and operated business offering great values on quality bunk beds. High Volume + Low Overhead + Low Profit Margins = Great Prices.
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Do I have to pay extra for shipping insurance?
No - shipping insurance as well as "double boxing" of your bunk beds to prevent shipping damage is included in the shipping charge.
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Payments
What are my payment options?
Can I only pay on-line?
How soon do you charge my credit card?
How do you protect my credit card information?
Do you accept checks?
Is sales tax added to my invoice?
What are my payment options?
We accept all major credit cards (Master Card, Visa, American Express and Discover), money orders and cashiers checks. Sorry, no personal checks.
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Can I only pay on-line?
You can choose to pay on-line using either the Google checkout system or our own shopping cart. Or, if you prefer, call us at 817 649 9900 to pay by credit card over the phone.
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How soon do you charge my credit card?
Credit cards are charged at time of order.
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How do you protect my credit card information?
All credit card data is encrypted in both our computer system and paper records. We shred any customer data before it is trashed .
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Do you accept checks?
We do not accept personal or business checks.
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Is sales tax added to my invoice?
For all orders shipped outside of Texas - No sales Tax. Deliveries to Texas - 8 1/4%
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Shipping
How will my order ship?
How soon do you ship after I place my order?
What are your shipping charges?
When can I expect delivery?
Can you ship to APO / FPO addresses?
Can you ship to Hawaii / Alaska / Puerto Rico / Virgin Islands or Canada?
Will I save on shipping if I order more than one set of bunks?
How will my order ship?
Orders for bunk beds will be shipped via UPS ground or home delivery.
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How soon do you ship after I place my order?
UPS pick up from us Monday to Friday. Normally, your item will ship within 2 business days of us receiving payment for the order. (for example, pay Monday morning - UPS pick up Tuesday evening: pay Friday evening - UPS pick up Monday evening)
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What are your shipping charges?
Shipping for all of the items we sell is FREE NATIONWIDE (48 states) so, no surprises at the checkout - We do not ship to Hawaii or Alaska. .
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When can I expect delivery?
With UPS shipments, you can normally expect the delivery to arrive 2 to 7 business days from day of shipment - dependent on the distance you live from Arlington, Texas. We will email you the UPS tracking numbers the day after the order is picked up by UPS. You can track the shipment at
www.UPS.com
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Can you ship to APO / FPO addresses?
Sorry, we cannot ship to APO / FPO addresses as our cartons are too large.
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Can you ship to Hawaii / Alaska / Puerto Rico / Virgin Islands or Canada?
We do not ship to Alaska, Hawaii, Puerto Rico, Virgin Islands or Canada. It is very expensive for the bulky items we sell + there are too many complications, delays in shipping, and lost items.
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Will I save on shipping if I order more than one set of bunks?
As we offer FREE SHIIPING discount opportunities are limited, combined with the fact that due to the large size of the cartons (maximum dimensions and weight for UPS) we cannot combine shipments. However, please feel free to contact us if you intend to order more than 10 bunk beds, to enable us to see if we can save freight costs on a bulk shipment, giving us an opportunity to offer you a discount.
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Returns
What is the returns policy?
What happens if the item is delivered damaged?
If I do not like the product, can I return it?
What is the returns policy?
Due to the large size of most of the items we sell and the high cost of shipping, all sales are final - no exchanges, refunds or replacements. All of the merchandise that we ship to you is inspected thoroughly to ensure that there are no defects at the time of shipping. Unless specifically stated, there are no Manufacturers warranties.
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What happens if the item is delivered damaged?
In the rare situation that you experience damage in the shipping process, do not refuse the delivery as all items are insured . Please notify us within 3 days of the receipt of delivery if you experience any damage - we will file a claim with the carrier and replace any damaged parts as quickly as possible. To expedite the claims process, please email us a photo of the damaged part, along with it's part number from the instruction sheet. It is also very important that you keep the damaged part and all of the packaging as we will need this for the claims process.
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If I do not like the product, can I return it?
Our prices are extremely low and therefore we do not accept returns as the shipping charges from us and back to us + restocking fees would leave you with very little refund. However, you can buy from us confident that you are receiving a great product at exceptional value. We have sold thousands of bunk beds on the internet and our customers are extremely satisfied with both the quality and service our family owned and operated business provides. Please feel free to review the latest -
customer feedback we have received before you make your purchase.
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