Frequently Asked Questions (FAQs).

Bedz King bunk beds are available in three main sleeping configurations:

• Twin over Twin - Twin mattress on both the upper and lower bunk.
• Twin over Full - Twin mattress on the upper bunk with a wider Full mattress below.
• Full over Full - Full mattress on both the upper and lower bunk.

Twin over Twin beds are also available in Low, Standard, and Tall designs. Available sizes, heights, colors, and options vary by model.

Twin over Twin provides two Twin sleeping spaces and generally has the most compact footprint.

Twin over Full combines a Twin upper bunk with a wider Full lower bunk.

Full over Full provides Full sleeping space on both levels and has the widest sleeping surfaces of the three configurations.

Check the dimensions on the individual product page before ordering to make sure the bed will fit comfortably in your room.

Low bunk beds keep the upper bunk closer to the floor and work well when overall bed height matters.

Standard-height bunk beds balance overall height with space between the bunks.

Tall bunk beds provide additional space between the upper and lower bunks.

The exact dimensions vary by model. Always check the Dimensions section on the product page before choosing your bed.

Stairway bunk beds provide step-style access and built-in storage drawers in the steps, but the stairway takes up more floor space.

End-ladder bunk beds have a smaller overall footprint and are a good choice when bedroom space is limited.

Browse our Stairway Bunk Beds or End-Ladder Bunk Beds.

On applicable Bedz King models, the end ladder or stairway can be positioned on either the left or right side of the bed. Check the individual product page for the configuration available on the model you are considering.

There is no single ceiling-height requirement that works for every room or every bunk bed.

Consider the overall height of the bunk bed, the thickness of the upper mattress, the space remaining between the mattress and ceiling, and enough room for the upper-bunk sleeper to sit up and enter or leave the bed comfortably.

The exact dimensions of each current model are shown on its product page and on our Bunk Bed and Loft Bed Dimensions page.

Yes. We offer Low Loft Beds designed to provide an elevated Twin sleeping area with usable space underneath. Our current loft-bed range is Low Loft only.

See the current options in our Low Loft Beds collection.

No. Our current bunk-bed range is Twin over Twin, Twin over Full, and Full over Full. We do not currently offer Queen or King bunk beds.

We do not custom manufacture or modify our bunk beds. Each product page shows the available sizes, heights, colors, stairway or ladder styles, trundles, and storage-drawer options.

Yes, on compatible Bedz King models. Our 2 under-bed storage drawers and our Twin or Full trundles are designed for compatible Bedz King beds; they are not sold as universal accessories for unrelated bunk beds.

Both options use the space beneath the lower bunk, so you normally choose either storage drawers or a trundle. Browse Bunk Beds with 2 Under-Bed Drawers or Bunk Beds with Trundles.

The mattress size depends on the bunk-bed configuration:

• Twin over Twin: two Twin mattresses.
• Twin over Full: one Twin mattress and one Full mattress.
• Full over Full: two Full mattresses.

If your bed includes a trundle, it may require either a Twin or Full mattress depending on the model. Always check the individual product page before purchasing mattresses.

Use a mattress no more than 7 inches thick on Bedz King bunk beds and compatible trundles unless the individual product information specifically states otherwise.

Mattress thickness is especially important on the upper bunk because the guardrails must extend high enough above the mattress to provide their intended protection.

No. Bedz King bunk beds include the wood slats needed to support the mattresses. A box spring or separate bunkie board is not required; the mattress rests directly on the supplied slats.

A Twin trundle uses a Twin mattress. A Full trundle uses a Full mattress. Full trundles are available with selected larger bunk-bed configurations.

Trundle mattresses should be no more than 7 inches thick unless the product information states otherwise.

Yes. We offer 7-inch Twin and Full mattresses designed for use with our bunk beds and compatible trundles. Current mattress options are shown on the website.

Yes. Bedz King bunk beds are independently tested and certified by a third-party laboratory to applicable U.S. bunk-bed safety requirements.

Our beds include guardrails on both sides of the upper bunk and are designed to be assembled and used according to the supplied instructions and warning labels.

For more information, see Bunk Bed Safety and Safety Certification.

Children under 6 years old should not use the upper bunk. Always follow the manufacturer's warning labels and safety instructions.

For normal residential use, our general recommended occupant limits are:

• Upper bunk: 175 lbs.
• Lower bunk: 200 lbs.
• Twin trundle: 175 lbs.

Always follow the information and warning labels supplied with your specific bed.

No. The 400 lb figure refers to a distributed-load test used as part of bunk-bed certification. It is not the recommended occupant weight for the upper bunk.

For everyday residential use, follow the stated recommended occupant limits rather than treating the laboratory test load as a user weight rating.

Always follow the assembly instructions and warning labels supplied with your bed. Important everyday safety rules include:

• Children under 6 should not use the upper bunk.
• Use the ladder or stairway provided to enter and leave the upper bunk.
• Keep the guardrails installed on both sides of the upper bunk.
• Use the correct mattress size and do not exceed the stated maximum mattress thickness.
• Do not allow horseplay or jumping on or under the bed.
• Do not attach ropes, belts, hooks, or similar items to the bunk bed.
• Periodically check the bed and tighten hardware when necessary.
• Do not substitute parts. Contact Bunk Bed King if a replacement part is required.

Yes. Bedz King bunk beds are made from solid Brazilian pine. We do not use particleboard in the bed structure.

The drawer bottom panels are MDF because that material provides added rigidity and helps reduce warping.

Available finishes vary by model and can include White, Gray, Dark Cherry, Blue, Breezy Blue, and Nordic Pine on selected products.

Not every size or style is available in every finish. The current color choices are shown on each product page.

We make every effort to show our finishes accurately, but colors can appear slightly different depending on your monitor, phone, tablet, and screen settings.

Because our beds are made from real wood, natural variations in wood grain and finish can also occur between individual pieces.

Yes. You can order a painted or stained wood sample from our Color Swatches page.

Yes. The paints and finishes used on Bedz King furniture are included in our product safety testing and are tested for applicable U.S. requirements, including requirements for lead in paint and surface coatings.

For more information, see Bunk Bed Safety and Safety Certification.

No. Our paints and finishes are not classified as low-VOC or no-VOC.

They are tested to meet applicable U.S. safety requirements for children's furniture, including federal requirements for lead in paint and surface coatings, and the paints we use are formaldehyde-free.

VOC classification and product safety testing are different standards. Customers who know they are particularly sensitive to paints, finishes, or other chemicals may prefer furniture specifically marketed and certified as low-VOC.

Assembly instructions and hardware are included with the bed. For most models, you will need a Phillips-head screwdriver and a hammer.

We recommend that 2 adults assemble the bed and follow the supplied instructions carefully.

Assembly time varies by model and experience. A basic ladder bunk bed will generally take less time to assemble than a larger stairway bed with drawers or a trundle.

Allow plenty of time and avoid rushing the assembly.

Assembly instructions for current Bedz King bunk beds, loft beds, Captains Beds, stairways, ladders, trundles, and drawers are available on our Assembly Instructions page.

If you have an older model and cannot find the instructions online, the model number can usually be found on the certification label attached to the bed.

Yes. We provide assembly videos, product feature videos, and 360-degree product videos for many Bedz King models.

You can view them on individual product pages or visit our Bunk Bed King Videos page.

The dimensions for each current Bedz King model are shown on the individual product page. You can also compare models on our Bunk Bed and Loft Bed Dimensions page.

We recommend measuring your room, ceiling height, doorways, and available floor space before ordering.

Read our Terms and Conditions of Sale and Terms of Service for the terms that apply to orders and use of our website.

Orders are placed securely through BunkBedKing.com. We do not accept telephone orders.

If you need help before ordering, or need to request a change to an existing order, please use our Contact Us page so the request is recorded in writing.

We accept major credit and debit cards and the payment options displayed at checkout. The payment methods actually available for your order will be shown during checkout.

Payment is processed when the order is placed. You will receive an order confirmation after your purchase has been successfully submitted.

Payments are processed securely through Shopify and the payment provider you select at checkout. Bunk Bed King does not receive or store your complete credit-card number.

Contact us as soon as possible if you need to change or cancel an order. We keep products in stock and normally ship quickly, so there may be only a short period in which an order can be changed or canceled.

Once an order has shipped or has already been prepared for shipment, it cannot normally be canceled and would instead be handled under the applicable return policy.

Sales tax is currently collected on Texas orders only. Bunk Bed King does not currently charge sales tax on orders shipped outside Texas.

See our Sales Tax Rate Information page for additional details.

Our Shipping Policy explains where we ship, delivery services, shipping charges and what to expect after placing an order.

Yes. We provide FREE FedEx Ground shipping to physical street addresses in the 48 contiguous United States.

Our Bedz King bunk beds ship directly from our Texas inventory.

Most orders ship within 1-2 business days. Once your order leaves our Texas warehouse, tracking information will be provided so you can follow the shipment.

Most Bedz King orders ship by FedEx Ground. Bunk beds ship in multiple cartons, and the cartons are double-boxed to help protect the contents during transit.

Delivery time depends on your distance from Texas. Most FedEx Ground deliveries arrive within approximately 1-5 business days after shipment.

For estimated transit times, see our FedEx Delivery Map.

Not necessarily. A bunk bed ships in several separate cartons, and FedEx may separate those cartons while they move through its network.

It is normal for cartons from the same order to arrive on different days.

Probably not. Because Bedz King bunk beds ship in multiple cartons, FedEx may deliver those cartons on different days even when they were shipped together.

Check all of the tracking numbers associated with your order. If every carton shows delivered and you still appear to be missing one, please Contact Us.

Once your order ships, tracking information will be sent to you. You can also use our Track Your Order page.

Because a bunk bed ships in multiple cartons, make sure you review all tracking numbers associated with the order.

No. Our free FedEx Ground shipping is available to physical street addresses in the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Canada, APO/FPO addresses, or P.O. boxes.

Do not refuse the delivery solely because the outside carton is damaged. Carton damage does not always mean the parts inside are damaged.

Accept the delivery, inspect the parts during assembly, and contact us promptly if you find damaged components. Please include photographs and the part number from the assembly instructions so we can identify the correct replacement.

Please Contact Us with your order number, bunk-bed model, the part number from the assembly instructions, a brief description of the issue, and photographs if the part is damaged.

We will use that information to identify the correct replacement part.

Checking the parts as you unpack and assemble the bed makes it easier to spot shipping damage or missing components before assembly is complete.

If you find a problem, note the part number in the assembly instructions and contact us so we can help resolve it.

Read our Refund Policy for return eligibility, deadlines, return shipping responsibilities, restocking fees and refund details.

Yes. We accept returns within 30 days for products that have not been assembled and are returned in their original packaging.

A 15% restocking fee applies, and the customer is responsible for return shipping charges. Because bunk beds are heavy and ship in large cartons, return FedEx charges can be substantial.

Please Contact Us for return authorization before sending anything back.

No. Returns are accepted only for items that have not been assembled and remain in their original packaging.

We recommend checking the model, color, dimensions, and room measurements before beginning assembly.

No. Mattresses and mattress protectors are not returnable.

A refused delivery is treated as a return. The customer is responsible for the applicable return FedEx shipping charges and the restocking fee.

If you need to cancel an order, contact us as quickly as possible before it has been prepared for shipment.

Shipping damage is normally resolved by replacing the affected part rather than returning the complete bunk bed.

If you receive a damaged component, contact us with photographs and the part number so we can arrange the appropriate replacement. If you choose to return the product instead of accepting replacement parts, the return will be handled under the applicable return policy.

New Bedz King products purchased directly from BunkBedKing.com or an authorized Bedz King retailer include a 1-year limited warranty from the date of delivery for the original retail purchaser.

The warranty covers defects in materials and workmanship under normal residential use. For complete coverage and exclusions, see the Bunk Bed King Manufacturers Warranty.

No. The Bedz King residential warranty lasts for 1 full year from the date of delivery.

The first 90 days relate only to shipping for covered replacement parts: during the first 90 days, covered replacement parts and standard FedEx shipping are provided at no charge. From day 91 through the end of the one-year warranty, covered replacement parts remain free, but the customer is responsible for applicable FedEx shipping and handling charges.

The 90-day period is not the product warranty duration.

Please provide your original order number or proof of purchase, the product model number, a description of the issue, photographs clearly showing the affected part, and your current shipping address and contact information.

Claims can be submitted through Contact Us.

The Bedz King limited warranty covers manufacturing defects in solid wood components, hardware, drawer components, drawer glides supplied by Bedz King, and workmanship that substantially impairs the intended use of the product.

The full list of coverage and exclusions is available on our Warranty page.

Shipping damage is handled separately from manufacturing-defect warranty coverage.

If a part appears to have been damaged in transit, contact us as soon as possible with photographs and the part number so we can help resolve the shipping issue.

Replacement parts may be available for purchase after the warranty period, subject to availability. Because products and components can change over time, we cannot guarantee that every replacement part will remain available indefinitely.

Contact us with your model and part number and we will check availability.

Our Privacy Policy explains how we collect, use and share personal information, and the choices available to you.

Visit our Privacy Center to review cookie preferences, advertising-data-sharing options and privacy requests. You can also go directly to Your Privacy Choices.

The best way to contact us is through our Contact Us page. Email allows us to keep an accurate record of your question, order information, photographs, and any part numbers needed to help you.

If your question concerns an existing order, please include your order number.

For our business address, email and telephone details, see our Contact Information policy.

Read our Legal Notice for information about Bedz King LLC, the business that operates Bunk Bed King.

No. Orders must be placed securely through BunkBedKing.com, and requests to change an existing order should be submitted in writing through our Contact Us page.

Keeping order changes in writing helps ensure that the requested product, color, option, or shipping information is recorded accurately.

Your telephone number may be used if we or FedEx need to contact you about your order or delivery.

How we collect, use, and disclose personal information is described in our Privacy Policy.

No. Our website is our current catalog and contains the latest products, colors, options, dimensions, pricing, and availability.

Bedz King is a family-owned business that imports and warehouses the furniture we sell. By stocking our beds in Texas and selling directly online, we are able to keep operating costs lower while offering solid wood furniture at competitive prices.

Yes. We currently offer Twin Captains Beds with a Twin trundle and 3 storage drawers. See our Twin Captains Beds collection for current colors and availability.

No. We specialize in bunk beds, loft beds, Captains Beds, mattresses, and related bedroom accessories and do not currently offer matching dressers or chests.

Yes. Quality Bunk Beds is part of the Bedz King family.