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Bunk Bed King at eBay - Returns Information

 

To assist you with you eBay purchases, we have created this information site to answer all of your questions.


Returns

What is the returns policy?
What happens if the item is delivered damaged?
If I do not like the product, can I return it?
If a part of the item is damaged, can I return the complete order?
Can I refuse the delivery if decide I no longer want the item?

What is the returns policy?
Returns are permitted for items that have not been assembled and are in their original double boxed packaging. Credit will be for the cost of goods less a 20% restocking fee. This restocking fee is to pay for the cost of shipping and handling your order. Customer is responsible for return shipping charges. Please be aware that the beds we sell are heavy and packed in large boxes. The result is that UPS and Fedex shipping costs are very expensive if you decide to return your purchase to us.
Item(s) must be returned within 5 days. Returns are not accepted for mattresses. Unless specifically stated, there are no Manufacturers warranties.
What happens if the item is delivered damaged?
In the rare situation that you experience damage in the shipping process, do not refuse the delivery as all items are insured . Please notify us within 5 days of the receipt of delivery if you experience any damage - we will file a claim with the carrier and replace any damaged parts as quickly as possible. To expedite the claims process, please email us a photo of the damaged part, along with it's part number from the instruction sheet. It is also very important that you keep the damaged part and all of the packaging as we will need this for the claims process.
If I do not like the product, can I return it?
Returns are permitted for items that have not been assembled and are in their original double boxed packaging. Credit will be for the cost of goods less a 20% restocking fee. This restocking fee is to pay for the cost of shipping and handling your order. Customer is responsible for return shipping charges
Item(s) must be returned within 5 days. You must obtain a returns authorization from us before we can accept a return. Returns are not accepted for mattresses.
If a part of the item is damaged, can I return the complete order?
In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Return Policy.
Can I refuse the delivery if decide I no longer want the item?
Yes, you can refuse the delivery if you decide after we have shipped the order that you do not want the item. However, you will be responsible for the return UPS shipping costs and also the re-stocking fee as outlined in our Return Policy.


We aim at Bunk Bed King to give you quality products, combined with great service at the lowest price! If you have any questions please do not hesitate to Contact us.

Bunk Bed King for LOW PRICES and FREE DELIVERY NATIONWIDE

* Please note, Texas residents are subject to sales tax.
Free shipping is to the 48 states. We do not ship to Alaska, Hawaii, Canada, Puerto Rico, APO and FPO addresses or PO Boxes.

Selected Bedz King Bunk Beds that can ship to Hawaii and Alaska if you are an Amazon Prime Member are available on Amazon.

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